12bang Privacy Policy

This Privacy Policy ("Policy") applies to all users of the 12bang platform. By using the 12bang website, mobile application, and related services, you are considered to have accepted the terms of this Policy. Along with reading this Policy, we also ask you to read our Terms and Conditions, which set out the full terms governing use of the platform.

1. Definitions and Applicability

In this Policy, "user" means any person who accesses the 12bang website or creates an account. "Personal information" means any information that can directly or indirectly identify an individual, such as name, mobile number, email address, date of birth, and financial transaction details.

"Processing" means any operation performed on personal information — collecting, storing, analysing, using, or deleting it. This Policy applies to all 12bang services, including slot games, live casino, cricket betting, and other entertainment activities.

2. Types of Information Collected

2.1 Information Collected at Registration

When creating an account on 12bang, we collect the following information:

• Full name (in Bengali or English)
• Date of birth — no one under 21 years of age is permitted to create an account
• Mobile number (Bangladeshi)
• Email address
• Password (stored in encrypted form, never in plain text)

2.2 Financial Transaction Information

For deposits and withdrawals, we collect the transaction reference number, amount, and mobile wallet number (bKash, Nagad, Rocket, Upay). This information is used solely for transaction verification and fraud prevention.

2.3 Automatically Collected Information

When you use the 12bang platform, certain information is automatically recorded for technical reasons:

• IP address and device type
• Browser information and operating system
• Time spent on the website and which pages were viewed
• Session logs and cookie data

2.4 Identity Verification Information (KYC)

For large withdrawal amounts or account verification, National ID (NID) or passport information may be requested. This information is stored with strict security and is used only to confirm identity.

3. Purpose of Data Collection

12bang collects and processes user information only for specific and legitimate purposes. The main purposes are as follows:

1. Account management: For creating accounts, verifying login, recovering passwords, and providing a personalised experience.
2. Financial transaction processing: For completing deposits and withdrawals securely and keeping a record of transaction history.
3. Fraud and abuse prevention: For detecting suspicious activity and preventing the creation of multiple accounts or misuse of bonuses.
4. Customer support: For verifying necessary information when resolving issues via live chat or email.
5. Service improvement: For analysing user experience to improve the quality of the platform.
6. Age verification: To ensure that no one under 21 years of age is able to use an account.

4. Cookie Policy

The 12bang website uses cookies. Cookies are small text files stored in your browser that help improve the functionality of the site. We use three types of cookies:

• Essential cookies: Required for login sessions and security — these cannot be disabled.
• Analytics cookies: For analysing website traffic and user behaviour — you can control these in your browser settings.
• Functionality cookies: For remembering language preferences and other settings.

By changing your browser settings, you can choose to accept or reject cookies; however, disabling certain cookies may limit the functionality of the site.

5. Sharing Information with Third Parties

Information may be shared with third parties in the following limited circumstances:

• Payment providers: Mobile wallet providers such as bKash, Nagad, Rocket, and Upay receive only the minimum information necessary for processing transactions.
• Game providers: Studios such as Pragmatic Play, PG Soft, JILI, and Evolution receive the technical information needed to operate games.
• Security services: Technical partners that detect fraud.
• Legal obligations: We may be required to provide information under a court order or upon a valid request from a competent authority.

Each of the third parties mentioned above is bound by a confidentiality agreement with 12bang and may not use any information beyond what is necessary.

6. Data Security Measures

12bang maintains both technical and administrative security measures:

• SSL encryption: All communications on the website and app are encrypted via SSL/TLS.
• Password hashing: Passwords are never stored in plain text — industry-standard hashing algorithms are used.
• Two-factor verification (OTP): Mobile OTP verification is active for login and important transactions.
• Access controls: Only authorised staff can access specific data.
• Regular security audits: Regular system tests are conducted to identify vulnerabilities.

If a security breach occurs, we will promptly notify the affected users and take the necessary steps.

7. User Rights

As a user of the 12bang platform, you have the following rights over your own information:

• Right to access: You can request to know what information 12bang holds about you.
• Right to correction: You can request that incorrect or incomplete information be corrected.
• Right to deletion: In certain circumstances you can request that your information be deleted, though some information may need to be retained for a specified period for legal or regulatory reasons.
• Right to object to processing: You can object to the use of your information for specific purposes.
• Right to data portability: You can request your information in a machine-readable format.

To exercise these rights, please contact our support team. For more information on responsible gaming, we encourage you to read our Responsible Gaming page, which also provides guidance on self-exclusion and setting usage limits.

8. Data Retention Period

12bang retains information according to the following policy:

• Active account data: Retained for the entire period the account remains active.
• Financial transaction records: Kept for a minimum of five years to meet legal requirements.
• Inactive accounts: If there is no activity for an extended period, the account is marked as inactive and after a set time the process of deleting the data begins.
• Communication logs: Customer service messages and emails are retained for up to one year.

9. Protection of Minors

12bang strictly prohibits registration and use by anyone under 21 years of age. Date of birth is verified at registration, and in suspicious cases proof of age documentation may be requested. If we determine that a user is under 21 years of age, that account will be closed immediately and all associated data will be deleted.

If a parent or guardian believes their minor child is using 12bang, please contact our support team promptly.

10. Third-Party Links and Services

The 12bang platform uses third-party game software. These external service providers may have their own privacy policies, which are outside 12bang's control. We verify the data protection standards of our partners; however, 12bang is not responsible for your activity on their platforms. For general questions, you may visit our FAQ page.

11. Changes to This Policy

12bang reserves the right to update this Privacy Policy as needed. If any significant changes are made, users will be notified via their registered email or mobile, and the "Last Updated" date at the top of the page will be changed. Continued use of the platform after any changes will be taken as acceptance of the new policy.

If you have any objection to a change in policy, please let our support team know. To learn more about 12bang, please read our About Us page.

12. Contact

For any questions, complaints, or requests regarding the Privacy Policy, please get in touch with us. Our support team is available seven days a week, twenty-four hours a day, in Bengali and English.